Communication across all levels and, ideally, face-to-face meetings are essential elements of a living corporate culture. Teamwork, mutual trust, loyalty and integrity are the foundations of our cooperation, and are integral to our values. They not only engender respect and appreciation, but also provide a way of identifying potential for improvement.
Consequently, we engage in continual, mutually trustful dialog with our employees and employee representatives. In 2017, DEKRA introduced a biannual employee survey, polling their views and perceptions of working conditions and general trends in our company. Team dialog between management and staff is followed up by analysis of the results, with necessary measures being defined and implemented. The survey is very well received, with 72 percent of employees taking part in 2019. Some 1,000 team dialogs were held worldwide in 2019/20, from which 3,700 detailed measures were derived.
Objective mood survey
from around the company
We regularly conduct employee surveys at all DEKRA locations worldwide. These Global Engagement Surveys offer employees the opportunity to think about their workplace, and to proactively participate in the company's development. The anonymous survey is accompanied by hundreds of local team dialogs in which the results of the Global Engagement Survey are discussed. But it's not just a talking shop: our employee survey produces concrete actions. The DEKRA management board utilized the results of the last survey to launch a six-point action plan devoted to increased management visibility, talent management and role assignment, targeted dialog between management and staff, career development, fair market rates of pay, and improvement of the infrastructure.